Mac mini M4 Help Center

Fully automated delivery. Usually within 1–5 minutes after payment confirmation, you'll receive both an email notification and a console alert with login credentials. If it's not provisioned after 10 minutes, submit a ticket immediately — we'll prioritize it.

Log in to the console and open the order details page. The top action bar has Power On, Shut Down, and Restart buttons. Click to control power remotely — status updates in real time, usually within 30 seconds.

The "Device Info" section on the order details page shows full specs: Mac mini M4, 10-core CPU, 16 GB unified memory, 256 GB NVMe SSD (optional upgrade), 1 Gbps dedicated bandwidth, and your assigned public IPv4 address.

Copy the full connection command from the "Access Credentials" section on the order details page. Format: ssh admin@<your-public-IP> -p <port> Paste and run in macOS/Linux Terminal or Windows PowerShell, enter the password, and you're in — ideal for scripting and CI/CD automation.

Yes. You have full macOS admin access. Install and configure RealVNC, Remotix, Apple Remote Desktop, or any other tool. You can also enable macOS native Screen Sharing for a smoother experience.

First, confirm your local network can reach the internet. Try refreshing the console page to reconnect. If it still fails, run Restart on the order details page and wait 2–3 minutes before retrying. If the issue persists, submit a ticket with your browser and OS version so our team can investigate.

Dedicated physical machine — no virtualization, no overselling. Each user gets a real Apple Silicon M4 device in the data center with exclusive CPU, memory, and storage. 100% performance with no resource contention or virtualization overhead.

Yes. Each device gets a dedicated public IPv4 address and exclusive 1 Gbps up/down bandwidth — not shared with other users. For multi-machine clusters, add the Thunderbolt 5 cluster service for 80 Gbps high-speed interconnect.

An optional advanced interconnect service using Thunderbolt 5's 80 Gbps bandwidth to physically network multiple Mac minis — ideal for iOS build farms, render clusters, or distributed AI inference. Select it as an add-on at checkout.

All five nodes have identical hardware and pricing — only the geographic location differs. Singapore suits Southeast Asia business; Tokyo and Seoul offer stable low latency for East Asia; Hong Kong is friendlier for mainland China access; US East covers North America and Europe. Choose the nearest node for lower latency.

Yes. You have full admin access to install App Store apps, Homebrew toolchains, Xcode, and any third-party macOS software. For system extensions or specific macOS versions, contact support for assistance.

After logging in to the console, the sidebar lists all orders and their status (Running / Expired / Pending Payment). Click any order to see expiry date and days remaining. View full renewal and payment history in console transaction records.

Weekly/monthly/quarterly subscriptions auto-renew by default. You'll receive a reminder email before expiry. Turn off auto-renewal anytime on the order details page — service stops at the end of the current billing period, not immediately. Daily rentals are one-time payments with no auto-renewal.

We accept USDT-TRC20 and Stripe credit cards (Visa, Mastercard, American Express), all settled in USD. Card payments are encrypted by Stripe — ZilCloud never stores your card number. USDT payments redirect to an on-chain payment page.

Yes. Add SSD upgrades or Thunderbolt 5 cluster service anytime on the order details page. To change billing cycle, wait for the current term to end and place a new order on the Configure & Order page. Contact support for data migration assistance.

Visit the Login / Sign Up page, enter your email, and the system detects new vs. existing users. New users complete registration with an email verification code and password — about 1 minute, no manual review.

On the login page, enter your email, then click "Forgot password?". A verification code is sent to your email. Enter the code and set a new password to reset.

Click your user menu in the top-right nav bar and select "Change Password". Enter your current and new password — no need to log out.

Yes. One account can order and manage multiple Mac mini devices. The console sidebar lists all orders for centralized status, renewal, and ticket management.

Submit a ticket via the ticket system — log in, click "Technical Support", and describe your issue. We respond within 1 hour. Or email [email protected] with your account email and order number. All tickets handled by real engineers, not AI auto-replies.

Follow this order: ① Click Restart in the console, wait 2–3 minutes, retry; ② If still failing, Shut Down, wait 30 seconds, then Power On; ③ Check your local network can reach the internet; ④ If none work, submit a ticket with your order number — we'll prioritize it.

Dedicated physical hardware — data never passes through multi-tenant shared storage. OpenClaw sandbox provides operation-level isolation and full audit logs for isolated tasks. All access uses zero-trust authentication. On lease end, military-grade data erasure meets industry compliance. See our Privacy Policy.

ZilCloud commits to 99.9% service availability (SLA). All data center nodes are Tier 3+ facilities with redundant power and network. For outages, submit a ticket for SLA claim processing.